9923019575
Mon - Sat: 10 AM - 8 PM
luckymallick313@gmail.com

Refund & Cancellation Policy

Last Updated: January 1, 2026

At Tirupati Jewellery & Casting, customer satisfaction is our priority. This Refund & Cancellation Policy outlines the terms and conditions for order cancellations, returns, and refunds.

1. Order Cancellation

Before Manufacturing

  • Orders for ready-made jewellery can be cancelled within 24 hours of order confirmation, provided the item has not been dispatched.
  • Custom jewellery orders can be cancelled before the manufacturing process begins, subject to deduction of any design consultation fees.
  • Cancellation requests must be made via phone, email, or WhatsApp during business hours.

After Manufacturing

  • Once manufacturing of custom jewellery has commenced, cancellation is not permitted.
  • For ready-made items that have been dispatched, cancellation is not possible; please refer to our return policy below.

2. Return Policy

  • Returns are accepted within 7 days of delivery for ready-made, non-customized jewellery items.
  • Items must be unused, unworn, and in their original packaging with all tags and certificates intact.
  • Custom-made, personalized, or altered jewellery items are not eligible for return.
  • Items showing signs of wear, damage, or tampering will not be accepted for return.

3. Refund Process

  • Approved refunds will be processed within 7-14 business days.
  • Refunds will be issued to the original payment method used for the purchase.
  • For cash payments, refunds will be processed via bank transfer or UPI.
  • Gold and silver price differences at the time of refund may be adjusted based on prevailing market rates.
  • Making charges and customization fees are non-refundable for custom orders.

4. Exchange Policy

  • Exchanges are available for ready-made items within 7 days of delivery, subject to availability.
  • Price differences for exchanged items will be adjusted accordingly.
  • Exchange requests must be initiated during business hours.

5. Defective or Damaged Products

  • If you receive a defective or damaged product, please notify us within 48 hours of delivery.
  • We will arrange for inspection and provide a replacement or full refund at no additional cost.
  • Photographic evidence of the defect or damage may be required.

6. Bulk & Wholesale Orders

  • Cancellation and refund terms for bulk and wholesale orders are governed by the specific agreement signed at the time of order.
  • Please refer to your purchase agreement for detailed terms.

7. How to Request a Refund or Cancellation

To initiate a cancellation, return, or refund request, please contact us with your order details:

8. Policy Updates

We reserve the right to update this policy at any time. Changes will be effective immediately upon posting on our website.